Return Policy

1. Overview

At Waxaartur, we are committed to delivering high-quality services and ensuring client satisfaction. This Return Policy outlines the terms and conditions under which refunds and cancellations are processed for our services. Please read this policy carefully before engaging our services.

Due to the nature of our services, which involve custom development work, consulting, and intellectual property creation, our return and refund policies differ from those applicable to physical products. This policy is designed to be fair to both our clients and our business while accounting for the time, resources, and expertise invested in each project.

2. Service-Based Nature

Our services include SaaS development, startup consulting, MVP development, and related technology solutions. These services are customized to each client's specific needs and requirements. Once work has commenced, significant resources, time, and expertise are dedicated to your project. As such, our refund policy reflects the custom nature of our services and the work already performed.

3. Deposit and Initial Payments

Most of our service engagements require an initial deposit or down payment before work begins. This deposit typically ranges from 25% to 50% of the total project cost, depending on the scope and nature of the services.

3.1 Non-Refundable Deposits

Initial deposits are generally non-refundable once work has commenced. The deposit covers initial planning, resource allocation, team assignment, and preliminary work on your project. If you decide to cancel the project after work has begun, the deposit will be retained to cover these costs.

3.2 Pre-Work Cancellation

If you cancel your project before any work has been performed and before resources have been allocated, you may be eligible for a full refund of your deposit, minus a processing fee of 10% to cover administrative costs. To qualify for this refund, cancellation must occur within 48 hours of payment and before any project kickoff meetings or work sessions have taken place.

4. Milestone-Based Projects

Many of our projects are structured with milestone-based payment schedules. Payments are due upon completion of specific project phases or deliverables.

4.1 Completed Milestones

Payments for completed milestones are non-refundable. Once a milestone has been completed, reviewed, and approved by the client, the payment for that milestone is considered final. Completed work represents delivered value and cannot be returned.

4.2 In-Progress Milestones

If you wish to cancel a project while a milestone is in progress, you will be charged for the work completed up to the point of cancellation. We will provide a detailed breakdown of work performed and the corresponding charges. Any unused portion of payments for incomplete milestones may be refunded, minus the value of work already completed.

5. Cancellation Policy

Clients may cancel services at any time by providing written notice. However, cancellation does not automatically entitle you to a refund.

5.1 Client-Initiated Cancellation

If you choose to cancel a project after work has commenced, you will be responsible for payment of all work completed up to the cancellation date. This includes any deposits, milestone payments for completed phases, and prorated charges for work in progress. We will provide a final invoice detailing all charges within 7 business days of cancellation.

5.2 Company-Initiated Cancellation

In rare circumstances, we may need to cancel a project due to unforeseen circumstances, resource constraints, or other factors beyond our control. In such cases, we will provide as much notice as possible and will refund any payments received for work not yet performed. We will work with you to ensure a smooth transition and minimize any disruption to your project timeline.

6. Refund Eligibility

Refunds may be considered under the following circumstances:

6.1 Service Not Delivered

If we fail to deliver agreed-upon services within the specified timeline and this failure is due to our fault, you may be eligible for a partial or full refund of payments made for undelivered services. We will work with you to either complete the services or provide an appropriate refund.

6.2 Material Breach of Contract

If we materially breach the terms of our service agreement and fail to remedy the breach within a reasonable timeframe after being notified, you may be entitled to a refund. Material breaches include failure to perform services as specified, unauthorized disclosure of confidential information, or other significant violations of our contractual obligations.

6.3 Quality Issues

We stand behind the quality of our work. If deliverables do not meet the specifications outlined in our service agreement and we are unable to correct the issues within a reasonable timeframe, you may be eligible for a partial refund. Quality disputes will be evaluated on a case-by-case basis.

7. Refund Process

If you believe you are entitled to a refund under this policy, please follow these steps:

7.1 Submit a Request

Contact us in writing via email at welcome@waxaartur.world or by mail at our business address. Your refund request should include your name, contact information, project details, reason for the refund request, and any supporting documentation.

7.2 Review Period

We will review your refund request within 10 business days of receipt. During this time, we may contact you to gather additional information or discuss potential resolutions. We aim to resolve all refund requests fairly and promptly.

7.3 Refund Decision

After reviewing your request, we will notify you of our decision. If your refund is approved, we will process the refund within 14 business days. Refunds will be issued to the original payment method used for the transaction. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

7.4 Partial Refunds

In many cases, partial refunds may be more appropriate than full refunds, particularly when some work has been completed. Partial refunds will be calculated based on the value of work performed, resources utilized, and the specific circumstances of your situation.

8. Non-Refundable Items

The following items are generally non-refundable:

• Initial consultation fees and discovery session charges
• Third-party costs incurred on your behalf, such as software licenses, hosting fees, or domain registrations
• Completed deliverables that have been approved and accepted by the client
• Custom development work that has been completed and delivered
• Time spent on project planning, meetings, and communications
• Research and analysis conducted for your project

9. Dispute Resolution

We are committed to resolving any disputes or concerns about our services in a fair and timely manner. If you are dissatisfied with our services or have concerns about billing or refunds, we encourage you to contact us directly so we can work together to find a resolution.

9.1 Good Faith Negotiations

Before pursuing formal dispute resolution procedures, we ask that you engage with us in good faith negotiations to resolve the issue. Many disputes can be resolved through open communication and mutual understanding.

9.2 Mediation

If we are unable to resolve a dispute through direct negotiations, we may agree to participate in mediation. Mediation is a voluntary process in which a neutral third party helps facilitate a resolution. Both parties would share the costs of mediation equally.

10. Modifications to Services

If you request significant changes to the project scope after work has begun, this may affect pricing, timelines, and refund eligibility. Scope changes will be documented in writing and may require additional payments. Changes to project scope do not entitle you to refunds for work already completed under the original scope.

11. Client Responsibilities

To ensure successful project completion and maintain eligibility for any applicable refunds, clients are responsible for:

• Providing timely feedback and approvals
• Supplying necessary materials, information, and access to systems
• Responding to communications within agreed-upon timeframes
• Making payments according to the agreed schedule
• Adhering to the terms of the service agreement

Failure to meet these responsibilities may result in project delays, additional charges, and may affect refund eligibility if you choose to cancel the project.

12. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions. In such cases, we will work with you to reschedule services or provide alternative solutions. Refunds for force majeure events will be evaluated on a case-by-case basis.

13. Intellectual Property

Until full payment is received, all intellectual property rights in work product remain with Waxaartur. If a project is cancelled and a refund is issued, we retain all rights to any work product created. Clients do not receive rights to incomplete or unpaid work.

14. Subscription Services

If you subscribe to ongoing support or maintenance services, different terms may apply:

14.1 Monthly Subscriptions

Monthly subscription services can be cancelled at any time, with cancellation taking effect at the end of the current billing period. No refunds will be provided for partial months of service.

14.2 Annual Subscriptions

Annual subscriptions may be eligible for prorated refunds if cancelled within the first 30 days. After 30 days, annual subscriptions are non-refundable, though you will continue to receive services through the end of your subscription period.

15. Exceptions and Special Circumstances

We understand that every situation is unique. While this policy outlines our general approach to refunds and cancellations, we reserve the right to make exceptions in special circumstances. If you believe your situation warrants special consideration, please contact us to discuss your specific needs.

16. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

17. Contact Information

If you have questions about this Return Policy or wish to request a refund, please contact us:

Waxaartur
6900 College Blvd #470
Overland Park, KS 66211
Phone: (913) 220-2032
Email: welcome@waxaartur.world

We are committed to providing excellent service and will work with you to address any concerns or issues that may arise during our engagement.